Shipping policy

Last updated: November 9, 2026

At a glance

- Free shipping on every order.
- No extra fees at delivery: duties and import taxes are prepaid.
- Orders ship within 1–3 business days and arrive in 5–15 business days.
- Tracking link by email as soon as your order ships.

Full details below.

1. Shipping cost
Shipping is free on all orders.

2. Presale orders
Presale orders begin processing after the presale ends. From then on, they follow the regular timeline below.

3. Processing and delivery times
Regular orders are processed within 1–3 business days. After that, delivery takes 5–15 business days, depending on your location. Business days are Monday to Friday, excluding public holidays.

Products are fulfilled and shipped from our international fulfillment and quality control center. All delivery times are estimates and may vary due to carrier or customs delays outside our control.

4. Where we ship
We ship to the countries available at checkout. If your country isn't listed, contact us and we'll see what we can do.

5. Duties and taxes
All duties and import taxes are prepaid. You won't pay anything extra on delivery.

6. Shipping confirmation and tracking
As soon as your order ships, you'll receive a confirmation email with a tracking link. Tracking may take a few days to show updates after the label is created.

7. Lost or damaged parcels
If your parcel arrives damaged, contact us as soon as possible with your order number and photos of the parcel and product.

If tracking shows no movement for 10 business days, or your order still hasn't arrived 10 business days after the end of the estimated delivery window, contact us and we'll open an investigation with the carrier. A delay on its own doesn't mean a parcel is lost. If a parcel is confirmed lost or damaged in transit, we'll send a replacement or issue a refund, at no cost to you.

8. If your order is delayed
If we can't ship your order within the stated time, we'll let you know by email with a new estimated date. You may then choose to wait or cancel your order for a full refund. To cancel an order, see Section 7 of our Return and Refund Policy.

9. Shipping address
Please make sure your shipping address is complete and correct. If you need to change it, contact us as soon as possible. We can only update an address before your order is handed to the carrier, even if you haven't received a shipping confirmation yet. Once it has shipped, we can't redirect it. We're not responsible for orders delivered to an incorrect address provided at checkout, or returned as undeliverable because of an incorrect address. In that case, reshipping costs may apply.

10. Contact
For any questions about shipping, contact us at support@getbottlebutler.com or via Facebook Messenger.