Refund policy

Last updated: November 9, 2026

At a glance

- 1-year limited warranty on every Bottle Butler. Arrived damaged or faulty? We'll replace it or refund you, at no cost to you.
- 30-day returns. You have 30 days from delivery to request a return. Changed your mind? The product must be complete and unused with beverages. Return shipping is paid by you.

Full details below.

1. Scope
This Return and Refund Policy applies to all purchases made through the Bottle Butler online store. By placing an order, you agree to the terms set out below. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

2. Return window
You may request a return within thirty (30) days from the date of delivery. Requests received after this period will not be accepted, except where required by applicable law.

3. Return authorization
All returns must be authorized in advance. Before sending any item, you must contact us at support@getbottlebutler.com or via Facebook Messenger, stating your order number and the reason for the return. If the return is approved, we will provide a return authorization and the return address. Items sent without prior authorization, or to any address other than the one provided, will not be accepted and will not be refunded.

Returned items must be shipped within fourteen (14) days of your return request. Returns shipped after this period may be refused, except where applicable law provides otherwise.

This requirement does not limit the statutory rights of EU and UK consumers described in Section 10.

4. Condition of returned items
Returned items must be complete, including the device, tube, adapters, cable and all accessories, and returned in their original packaging. Items must be free from damage, liquid residue, scratches or signs of use beyond what is necessary to examine the product. We reserve the right to reduce the refund amount to reflect any loss in value caused by handling beyond what is necessary, or to refuse items that are incomplete or damaged.

For hygiene reasons, products that have been used with beverages are not eligible for change-of-mind returns, except where applicable law provides otherwise.

5. Return shipping and costs
Approved returns must be sent to the return address we provide, currently our international fulfillment and quality control center, where returned items are inspected.

For returns that are not due to a defect, damage or an incorrect item, the customer is responsible for all return shipping costs, including any applicable export or import duties, taxes and fees for the return shipment, except where applicable law requires otherwise. Return shipping costs are non-refundable.

This product contains a built-in lithium-ion battery. Many postal services do not accept devices with lithium batteries for international shipping, so a courier service (such as DHL, FedEx or UPS) may be required. When a return must be sent to our international fulfillment center, return shipping costs can be high, depending on your location and carrier.

Where returning an item is impractical, we may, at our sole discretion, offer an alternative resolution. Any such offer is made case by case and does not create an obligation for future orders.

The customer bears the risk of loss or damage until the returned item is received by us. We strongly recommend using a tracked and insured shipping service. We are not responsible for returns that are lost, delayed or damaged in transit.

6. Inspection and refunds
Refunds are processed only after the returned item has been received and inspected at our return facility. Approved refunds are issued to the original payment method, within the time required by applicable law. Outbound shipping is provided free of charge and is therefore not refundable. Your bank or payment provider may require additional time to process the refund.

We do not offer direct exchanges. To receive a different item or color, please return the original item in accordance with this policy and place a new order.

7. Cancellations
Presale orders help us determine production quantities for each new batch. For this reason, presale orders can be cancelled for a full refund until the presale ends. Once the presale ends, orders enter processing and can no longer be cancelled.

Regular orders can be cancelled for a full refund within the processing period, before they are shipped.

After this, orders follow the return process described in this policy. This section does not limit the statutory rights of EU and UK consumers described in Section 10, or your right to cancel if we fail to ship within the stated time.

8. Damaged, defective or incorrect items
Please inspect your order upon delivery. If an item arrives damaged, is defective, or is not the item you ordered, contact us as soon as possible with your order number and a clear photo or short video of the issue.

After reviewing your claim, we will send you a replacement or issue a refund, at no cost to you. If we need the item back for inspection, we'll cover the return shipping.

Defects that appear after delivery are handled under our 1-Year Limited Warranty, described in Section 11.

9. Non-returnable situations
Returns or refunds will not be accepted for items that:
- are returned after the return window has expired;
- were sent without prior return authorization;
- are incomplete, damaged, or show signs of misuse, drops, or water damage from rinsing or submerging the device;
- have been modified or repaired by anyone other than us.

This section does not limit the statutory rights of EU and UK consumers described in Section 10.

10. European Union and United Kingdom customers
If you are a consumer in the European Union or the United Kingdom, you have the statutory right to withdraw from your purchase within fourteen (14) days of the day you receive the goods, without giving any reason.

To exercise this right, you must inform us of your decision by a clear statement sent to support@getbottlebutler.com, for example using the model form below. You must then return the goods within fourteen (14) days of notifying us. You will bear the direct cost of returning the goods. Where the return must be sent to our international fulfillment center, this is estimated at USD 40–80 or more, depending on your location and carrier.

We will refund the price paid within fourteen (14) days of receiving your withdrawal notice. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earlier. You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

EU and UK customers also benefit from the legal guarantee of conformity under applicable law, in addition to our 1-Year Limited Warranty.

Model withdrawal form
To: Bottle Butler, support@getbottlebutler.com
I hereby give notice that I withdraw from my contract for the sale of the following goods:
Order number:
Ordered on / received on:
Name of consumer:
Address of consumer:
Date:

11. 1-Year Limited Warranty
Bottle Butler warrants that each Bottle Butler device will be free from defects in materials and workmanship under normal household use for one (1) year from the date of delivery to the original purchaser.

If a covered defect appears during the warranty period, contact us at support@getbottlebutler.com or via Facebook Messenger with your order number, a short description, and photos or a short video showing the issue. If we confirm the defect, we will, at our option, send you a replacement part or a replacement unit, or issue a refund. If we need the item back for inspection, we'll cover the return shipping.

This warranty does not cover: normal wear and tear, including gradual loss of battery capacity; damage caused by accidents, drops, misuse, water damage from rinsing or submerging the device, or use contrary to the included instructions; products modified or repaired by anyone other than us; or cosmetic damage that does not affect function.

To the extent permitted by law, any implied warranties are limited to the duration of this limited warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. EU and UK consumers also benefit from the legal guarantee of conformity under applicable law.

12. Contact
We handle every request in good faith. If something isn't right with your order, contact us first and we'll be glad to help. For any questions about returns, refunds or cancellations, reach us at support@getbottlebutler.com or via Facebook Messenger.